Uber Eats Announces Efforts to Support the U.S. and Canadian Restaurant Industry Amid COVID-19 Concerns

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SAN FRANCISCO–(BUSINESS WIRE)–Uber Eats today announced efforts to support independent restaurant owners and operators as the hospitality industry faces unprecedented challenges amid the COVID-19 state of emergency.

We know the coming weeks will be tough for many small business owners, and we want to help restaurants focus on food, not finances. said Janelle Sallenave, head of Uber Eats for the United States and Canada. “That’s why we’re working to drive demand from over 100,000 independent restaurants in the United States and Canada through free delivery and marketing efforts.

Support package details include a waiving of delivery charges on all Uber Eats orders from independent restaurants in the US and Canada, and dedicated marketing campaigns, both in-app and via email, to promote delivery to local restaurants, especially new ones. the app.

“These are tough times for restaurants. Uber Eats’ efforts to help mitigate the impact on business during this time of uncertainty is an example of leadership and empathy,” said David French, executive director of the National Council of Restaurant Chains. “We applaud the news of the steps the company is taking to help restaurant businesses, large and small, in communities across America during this difficult time. »

“Over 90% of all restaurants are small, family-run businesses with 50 or fewer employees, with each restaurant, along with the industry’s 15.6 million employees, facing uncertainty and disruption from the coronavirus said Sean Kennedy, executive vice president of public affairs. for the National Restaurant Association. “Efforts that promote drive-thru, take-out and delivery are important tools to help restaurants continue to serve consumers during difficult times. »

Additional benefits include a new membership program for all restaurants in the United States and Canada using the Uber Eats platform to receive daily payments, rather than the company’s standard weekly payment.

“We have heard from restaurants saying they are worried about the impact of the health crisis on sales, its impact on cash flow and their ability to pay suppliers or employees,” said Therese Lim, food product manager at Uber Eats. “That’s why, starting today, we’ll be giving restaurants the option to receive daily payments rather than waiting until the end of the week to see revenue from deliveries, which may be even more important as the delivery becomes a larger share of their sales during this period. .”

To support first responders, Uber Eats has pledged to deliver more than 300,000 free meals to healthcare workers and other relief efforts in coordination with local and state governments.

Throughout the COVID-19 outbreak, Uber has intervened in more than 60 countries to support users, including delivery people, restaurants and drivers. Efforts include financial aid to drivers and delivery people who are diagnosed with COVID-19 or who have been asked to self-isolate by a public health authority.

Uber Eats has also launched a user campaign to raise awareness of “contactless” delivery, provided CDC guidance to restaurants to ensure all delivery orders are properly sealed in tamper-evident packaging, and is working to provide delivery workers with disinfection equipment in the most affected areas. markets.

“We are always working to help keep everyone who uses Uber safe,” said Andrew Macdonald, vice president of platform at Uber and global head of the company’s global coronavirus response team to support users, including delivery people, restaurants and drivers. “We remain in close contact with local public health authorities and will continue to follow their advice to do what we can to help prevent the spread of the coronavirus. »

About Uber Eats

Uber Eats is an on-demand food delivery app and website that helps bring millions of people around the world the food they want, at the touch of a button. With over 400,000 restaurants in over 6,000 cities across 45 countries. Uber Eats offers millions of dishes while maintaining an average delivery time of less than 30 minutes.

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