From 2020 to date, restaurants have missed 30% to 50% of their phone calls due to employee staffing and retention issues. OrderSolutions and ConverseNow respectively solved these recruiting/retention challenges by centralizing phone orders for the world’s leading restaurant brands. However, this new partnership will allow customers to choose whether they want to talk to a human, voice AI, or a combination of both. This joint service helps restaurants save up to 60% on labor costs because they don’t have to spend as much money recruiting, training and retaining employees. Restaurants simply don’t need as many people when using this service because it gives them tremendous leverage to do more with less. Using AI and call center technology enables restaurant brands to mitigate phone distractions, optimize in-store working hours, increase revenue through higher throughput and frequent upsells, reduced abandoned calls and an overall decrease in labor costs. Many restaurants have seen a double-digit reduction in attrition due to simplifying and streamlining their positions.
The combination of voice AI and live agents is disrupting the entire restaurant industry and has streamlined drive-thru operations, restaurant orders, call-in orders and will ultimately optimize order payments at the store. The symbiotic relationship between voice AI and call centers creates a positive outcome for customers, staff and restaurant owners. This relationship gives customers the power to choose: not everyone wants to interact with AI (even if it’s best in class), so a live agent is available to serve those looking to speak with a being human while continuing to relieve understaffed restaurants of the burden of dealing with phone calls and drive-thru orders. OrderSolutions and ConverseNow are able to take virtually 100% of all voice orders, allowing restaurant staff to focus more on fulfillment and in-person customer service.
Nick TubisCEO and Founder of OrderSolutions, said, “We are extremely excited to partner with ConverseNow. We’ve spent a lot of time researching best-in-class technology and determined that ConverseNow’s technology comes first. We believe that by combining our respective expertise, we can have a significant impact on the restaurant industry and grow by up to 600% over the next few years. Our main focus right now is to generate average control, increase revenue, capture all orders and eliminate missed calls. Our service is a game changer for staffing issues and benefits are especially prevalent during the holidays. Partnering with ConverseNow complements our benefits and greatly amplifies them.
Vinai ShuklaCEO and co-founder of ConverseNow, said: “Our technology is generations ahead of the frustrating automated systems we’ve all faced, but that doesn’t mean everyone will instantly adopt voice AI. At its core, we’re a customer-centric company and we pride ourselves on giving users the power to speak with a real person if desired, and OrderSolutions will be a great partner in building that human touch, especially at this stage of our growth.
“We’re both in the restaurant support business and are excited to work together to not only help these brands stay open during labor shortages, but to shape the future of restaurants.”
Rahul AggarwalCOO, CPO and co-founder of ConverseNow, commented, “Voice AI is in its infancy and is rapidly gaining traction among large restaurant chains. Our platform is best in class, but continues to learn and evolve every day. OrderSolutions will be a valuable partner for us , not only to improve the customer experience, but to propel our technology to perfect even faster as voice AI becomes more mainstream.”
Order solutions is one of the fastest growing restaurant call centers United Stateswith international operations located in The Philippines and South Africa. OrderSolutions became the #1 restaurant call center company in United States and works with some of the biggest restaurant brands in the country. The company helps restaurant brands streamline takeout and dine-in orders as well as centralize customer and employee relationships. OrderSolutions is the market leader in friendly human assistance with operations in United States, Philippinesand South Africa. Brands have seen a 20% to 50% increase in takeout revenue by upselling agents on every call and eliminating missed calls. OrderSolutions partners are also seeing increased throughput while saving 30% to 50% on labor costs compared to hiring in-house.
About Converse Now
ConverseNow provides virtual AI-powered ordering assistants for restaurants to automate the order-taking process from high-volume voice channels like drive-thru and phone. Market leader in voice AI for restaurants, ConverseNow has developed cutting-edge technology that takes unlimited orders with remarkable accuracy, improving the customer experience while reducing staff stress. Partnering with a growing list of multinational and national brands, ConverseNow has helped restaurants increase same-store sales by up to 31%, increase average ticket by up to 25%, and provide up to 90 hours of labor additional per store each month. For more information, please visit https://www.conversenow.ai
OrderSolutions media contact:
President and CEO OrderSolutions
SOURCE Control Solutions