Wondering what it’s like to work at Yelp? With people living all over the world in roles ranging from sales, technology, customer service, community and more, everyone is bound to a unique experience! Today, Antwan shares an inside look at what it’s like to be a Senior Success Manager on our Restaurant Success team.
Tell us about your five-star career path
I started my journey with Yelp in July 2018. After a few months, the Yelp Restaurants support team was created and my team started supporting various Yelp products for restaurants. After about a year in this role, I decided to put all the knowledge and experience I gained to good use and apply for our onboarding team. This promotion allowed me to continue to support restaurants and become an industry specialist/consultant. I love working with restaurant owners and helping them find value in all of the great products and services that Yelp offers while cementing a successful long-term partnership.
What does a typical day look like in your role?
I start each day by reading and responding to overnight emails from restaurants in my business book. We review restaurant reviews to confirm that restaurants are using Yelp’s Guest Manager product correctly and to ensure that they are getting the most out of the product. We schedule introductory calls and iPad training sessions so we can learn more about the restaurant and train the owner and his staff on the use of our products. We work closely with all departments (support, sales, operations, etc.) to ensure restaurant owners are successfully onboarded.
What is your favorite part of your job?
I love helping restaurant owners use Yelp products to run their storefront more efficiently.
What do you enjoy most about working from home?
I like working from home because it allows me to spend more time with my family. Hours of commuting are now spent with my wife and children. My home office allows me to be productive thanks to the generous benefits of Yelp.
How does your manager let you know that your work is valued?
We have weekly 1:1 chats with our managers, so I always feel supported and valued.
Do you want to work with Antwan?
Antwan recently celebrated its 4th year at Yelp! You can start your own five-star career journey by exploring the open opportunities to join our team! Check out some of our job postings to find a position that interests you.