How Restaurants Can Improve Efficiency and Keep More Margin


Operating with low margins is nothing new for businesses in the restaurant industry. However, the pandemic has made it essential to find ways to improve efficiency and reduce costs. Health safety regulations have forced restaurants to adapt their processes and, in some cases, switch to new concepts, to continue serving customers. Additionally, operators also had to adapt to new ways consumers wanted to interact with restaurants. Diners who were always asking for a table have suddenly become frequent customers of online ordering, and now when they come to dine, they expect amenities such as social distancing and contactless service.

Safe guest accommodation and operation could create an additional demand for labor and complex processes unless operators have the right tools.

How to Overcome Challenges and Operate Effectively

End-to-end, mobile-centric restaurant management technology will help operators eliminate inefficiencies and gain new capabilities that help streamline processes, minimize labor hours and reduce waste. For example, a solution that tracks the status of tables and allows the hostess to immediately see which ones are ready can cut a customer’s wait by minutes and help staff turn tables faster.

Then, once guests are seated, a specially designed mobile solution allows servers to take orders at the table and communicate them instantly to the kitchen. Additionally, a solution designed for mobile devices will have a friendlier user interface than software designed for PCs and screens scaled down to fit a handheld, making it easier and faster to use. Plus, when servers have the right technology in their hands, there’s no need to walk back and forth to a stationary terminal, saving time, and time is money. money.

Plus, entering orders on a mobile device at the table eliminates errors that can occur when servers try to remember orders or scribble down an order that the kitchen can’t accurately interpret. Finally, when diners have finished their meal, servers can also accept payments at the table and perform transactions efficiently, especially if the software allows them to share items, split checks, or combine guests on one check with precision. and easily.

Get the most out of labor investment

Aside from food costs, labor is a restaurant’s biggest cost, but operators can improve their efficiency and get better returns with a solution that supports conversational ordering. When screens display the most commonly ordered items in a logical order, servers can operate more efficiently. Additionally, the right solution can turn servers into salespeople, sell based on the customer’s order or history, and capture all possible revenue while increasing customer satisfaction.

The right mobile technology can also allow fewer servers to do more during their shifts, allowing operators to schedule fewer employees, a real bonus during the current labor shortage. Operators may worry that this strategy will diminish the customer experience, but Tabit users have proven otherwise. Using mobile technology, restaurants typically see a 20% decrease in the number of servers needed during a shift, an 80% reduction in errors, and an average reduced table rotation time from 12 to 15 minutes at the top. They also report higher customer satisfaction, demonstrated by increased tipping.

Improve your efficiency with internally managed online orders

Since the start of the pandemic, many restaurant businesses have expanded to allow online ordering, which can be another area of ​​expense, inefficiency and waste. Although the use of a third-party platform could quickly allow restaurants to accommodate customers who wanted to place orders online, the fees associated with it can lead to losses.

Technology that allows restaurants to accept online orders and payments directly through their own website or app allows the company to earn a margin on those sales. Additionally, when the solution is part of a fully integrated restaurant management system, it automates the process of accepting orders and sending them to the kitchen – no staff intervention required – improving efficiency.

A ROI race can be a sprint, not a marathon

In an age where every dollar counts, investing in new technology can seem counter-intuitive. However, the quick wins and wins of using a mobile solution that allows operators to improve efficiency through streamlined processes, faster table turnarounds, and more efficient use of manpower. will result in a quick return on investment and a more profitable future.

Contact Tabit to learn more about optimizing operations to improve efficiency.

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