Customer service is an integral part of any successful business these days. But, almost nowhere is it more important than in hospitality.
Most successful restaurant managers will tell you that customer service comes into play almost every day. Whether it’s making customers feel relaxed and at home in your establishment or dispelling an angry customer, customer experience is of the utmost importance.
Many of the same customer service principles that apply elsewhere apply to the restaurant industry. For example, establishments can build brand loyalty by going above and beyond to deliver an amazing experience. It is also important for restaurants to work efficiently to resolve customer issues the first time rather than asking the customer to speak with the manager.
Restaurants these days are embracing technology; use social media to connect with their customers, integrate apps into their experience, and even embrace self-service in some cases. All businesses can reap the rewards of great customer service to gain positive reviews and increase sales.
The visual below which presents customer service statistics backs these claims with proven methods to create a positive experience at your establishment and win customers for life.