Chick-fil-A has maintained its position as America’s favorite restaurant for eight consecutive years, according to the American Customer Satisfaction Index (ACSI).
And this despite the fact that on the whole, consumers prefer full-service restaurants on fast food.
The survey found that Americans’ satisfaction with fast food restaurants declined 2.6% over the past year, earning the category a score of 76. Meanwhile, full-service restaurants maintained their score of 80 from 2021.
The ACSI published its annual restaurant survey for the year 2021-2022 on Tuesday.
Although fast food has lost popularity this year, Chick-fil-A maintained its score of 83, the highest score in the ACSI restaurant survey.
Following Chick-fil-A in the fast food category, sandwich chain Jimmy John’s and “All Other” fast food chains scored 79 this year.
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Domino’s and KFC both scored 78, while four chains – Chipotle, Panera, Pizza Hut and Starbucks – scored 77.
Fast food restaurants that scored 76 points included Arby’s, Five Guys and Papa Johns, while Burger King, Little Caesars, Panda Express and Subway all scored 75 points.
Dairy Queen, Dunkin’ and Sonic scored 74 and Wendy’s scored 73.
Meanwhile, Jack in the Box and Taco Bell scored 72, while Popeyes scored 71.
The fast food chain with the The lowest score was McDonald’s at age 68 (down 3% from last year).
The channel with the biggest drop was Dunkin’, which was down 4% year over year, from 77 in 2021 to 74 in 2022.
In a statement provided to Fox News Digital, a representative for Chick-fil-A said, “We are honored by the results of this investigation and we are grateful to our customers for choosing Chick-fil-A – it is truly our pleasure to serve them.”
“More than 170,000 people represent Chick-fil-A at 2,700 restaurants,” the spokesperson said. “This recognition is a recognition of the care they take to serve excellent cuisine with gracious hospitality. Every day, our restaurant team members go above and beyond every day to create a friendly and welcoming place to visit. .”
The 2021-2022 ACSI Restaurant Study was compiled using interviews with 20,143 customers between April 2021 and March 2022, according to a press release.
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